At SMU, various policies reflect the SMU community’s collective judgment about the academic, disciplinary, and academic honesty policies and procedures that best serve the interests of students and the overall academic community. Students sometimes might seek waiver of, deviation from, or appeal of these policies or applications of these policies. Visit the SMU Student Handbook for procedures for different types of student appeals or complaints available at SMU.
NC-SARA Student Complaints Process
Southern Methodist University operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institution level. If a student is not satisfied with the outcome of the institutional grievance process, the student may appeal, within two years of the incident, to the SARA portal agency of the institution’s home state (Texas).
For all complaints regarding Texas degree-granting postsecondary institutions participating in SARA, complete the Student Complaint and Release Form and email the form to Student.Complaints@highered.texas.gov. For more information regarding Texas’ student grievance process, please see the THECB website.
Non-SARA Member Out-Of-State Student Complaint Contact Information
For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and do not reside in a SARA member state, they may seek advisement from the appropriate office in the student’s state of residence (see list of agencies below). However, students residing in the state of Texas or in a SARA member state should follow the complaint procedures outlined above.
Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state. Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.
North Carolina Department of Justice Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 Phone: 877-566-7226 or 919-716-6000 (En Español 919-716-0058)