Student Appeals & Complaints

At SMU, various policies reflect the SMU community’s collective judgment about the academic, disciplinary, and academic honesty policies and procedures that best serve the interests of students and the overall academic community. Students sometimes might seek waiver of, deviation from, or appeal of these policies or applications of these policies. Visit the SMU Student Handbook for procedures for different types of student appeals or complaints available to undergraduates at SMU.

NC-SARA Student Complaints Process

Southern Methodist University operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements.  As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institution level.  If a student is not satisfied with the outcome of the institutional grievance process, the student may appeal, within two years of the incident, to the SARA portal agency of the institution’s home state (Texas).

For all complaints regarding Texas degree-granting postsecondary institutions participating in SARA, complete the Student Complaint and Release Form and email the form to Student.Complaints@highered.texas.gov.  For more information regarding Texas’ student grievance process, please see the THECB website.

Non-SARA Member Out-Of-State Student Complaint Contact Information

For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and do not reside in a SARA member state, they may seek advisement from the appropriate office in the student’s state of residence (see list of agencies below).  However, students residing in the state of Texas or in a SARA member state should follow the complaint procedures outlined above.

Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state.  Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.

ALABAMA

In writing:

Alabama Community College System
Attn: Division of Academic and Student Affairs
PO Box 302130
Montgomery, AL 36130-2130

By phone:

334-293-4500

ALASKA

In writing:

Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811-0505

By phone:

800-441-2962

ARIZONA

In writing:

Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007

By phone:

602.542.5709

ARKANSAS

In writing:

Arkansas Division of Higher Education
114 East Capitol
Little Rock, AR 72201-3818

By phone:

501.371.2000

CALIFORNIA

In writing:

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834

By phone:

833.942.1120

COLORADO

In writing:

Colorado Department of Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203

By phone:

303.862.3001

CONNECTICUT

In writing:

Connecticut Office of Higher Education
450 Columbus Blvd., Suite 707
Hartford, CT 06103-1841

By phone:

860.947.1800

DELAWARE

In writing:

Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639

By phone:

302.735.4000

FLORIDA

In writing:

Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400

By phone:

850.245.0505

GEORGIA

In writing:

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084

By phone:

770.414.3300

HAWAII

In writing:

Business Registration Division of the Hawaii Department
of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810

By phone:

808.587.4272

IDAHO

In writing:

Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037

By phone:

208.334.2270

ILLINOIS

In writing:

Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377

By phone:

217.557.7359

INDIANA

In writing:

Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 300
Indianapolis, IN 46204

By phone:

317.464.4400

IOWA

In writing:

Iowa College Student Aid Commission
475 SW fifth St., Suite D
Des Moines, IA 50319

By phone:

515.725.3400

KENTUCKY

In writing:

Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204

By phone:

502.573.1555

LOUISIANA

In writing:

State of Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802

By phone:

225.342.4253

Alternate contact:

In writing:

Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005

By phone:

225.326.6464 or 800.351.4889

MAINE

In writing:

Maine State Board of Education (MSBE)
23 State House Station
Augusta, ME 04333-0023

By phone:

207.624.6846

MARYLAND

In writing:

Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201

By phone:

410.767.3301

Alternative contact:

In writing:

Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202

By phone:

410.576.6300 or 888.743.0023; TDD 410.576.6372

MASSACHUSETTS

In writing:

Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696

By phone:

617.994.6950

MICHIGAN

In writing:

Michigan Department of Education
PO Box 30008
Lansing, MI 48909

By phone:

517.373.9235

MINNESOTA

In writing:

Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108

By phone:

651.259.3975 or 800.657.3866

MISSISSIPPI

In writing:

Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211

By phone:

601.432.6372

MISSOURI

In writing:

Missouri Department of Higher Education & Workforce Development
205 Jefferson St.
Jefferson City, MO 65102-1469

By phone:

573.751.2361

MONTANA

In writing:

Montana Board of Regents
Office of the Commissioner of Higher Education – Montana University System
560 N. Park Ave.
PO Box 203201
Helena, MT 59620-3201

By phone:

406.449.9124

NEBRASKA

In writing:

Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

By phone:

402.471.2847

NEVADA

In writing:

Nevada Commission on Postsecondary Education
3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120

By phone:

702.486.7330

NEW HAMPSHIRE

In writing:

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

By phone:

603.271.3494

NEW JERSEY

In writing:

New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza, 10th Floor
PO Box 542
Trenton, NJ 08625-0542

By phone:

609.292.4310 or 609.984.2709

NEW MEXICO

In writing:

New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100

By phone:

505.476.8400

NEW YORK

In writing:

New York State Education Department
Office of College & University Evaluation Education Bldg.
5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234

By phone:

518.474.2593

NORTH CAROLINA

In writing:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
910 Raleigh Rd.
Chapel Hill, NC 27515-2688

By phone:

919.962.4538

Alternative contact:

In writing:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

By phone:

877.566.7226 or 919.716.6000 (En Espanol (919) 716-0058)

NORTH DAKOTA

In writing:

North Dakota University System
Core Technology Services
2000 44th St. SW, Suite 301
Fargo, ND 58103

By phone:

unknown

OHIO

In writing:

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215

By phone:

614.466.6000

OKLAHOMA

In writing:

Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603

By phone:

405.225.9100 or 405.225.9142

OREGON

In writing:

Oregon Higher Education Coordinating Commission
Office of Private Postsecondary Education
225 Capitol St. NE
Salem, OR 97301

By phone:

503.378.5690

PENNSYLVANIA

In writing:

Pennsylvania Department of Education
333 Market St., 12th Floor
Harrisburg, PA 17126-0333

By phone:

717.783.6785

PUERTO RICO

In writing:

Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Ed.
PO Box 19900
San Juan, Puerto Rico 00910-1900

By phone:

787.724.7100 ext. 2022 or ext. 2016

RHODE ISLAND

In writing:

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304

By phone:

401.736.1100

SOUTH CAROLINA

In writing:

Nonpublic Postsecondary Institution Licensing
1333 Main St., Suite 200
Columbia, SC 29201

By phone:

803.737.3918

SOUTH DAKOTA

In writing:

South Dakota Secretary of State
Capitol Building
500 E. Capitol Ave, Suite 204
Pierre, SD 51501-5070

By phone:

605.773.3215

TENNESSEE

In writing:

Tennessee Higher Education Commission
Parkway Towers, Suite 1900
404 James Robertson Pkwy
Nashville, TN 37243-0830

By phone:

615.741.5293 or 615.253.8857

TEXAS

In writing:

Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
101 East 15th Street
Austin, TX 78778-0001

By phone:

1.800.558.8321

Texas Alternate Contact #1:

In writing:

Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788

By phone:

512.427.6101

Texas Alternate Contact #2:

In writing:

Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

UTAH

In writing:

Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, UT 84101-1284

By phone:

801.321.7200 or 1.800.418.8757

VERMONT

In writing:

Vermont Agency of Education
219 North Main St., Suite 402
Barre, VT 05641

By phone:

781.425.7713 or 802.479.1030

Vermont Alternate Contact:

In writing:

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

By phone:

802.828.3171

VIRGINIA

In writing:

State Council of Higher Education for Virginia
James Monroe Building
101 N. 14th St., 10th Floor
Richmond, VA 23219

By phone:

804.225.2600

WASHINGTON

In writing:

Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430

By phone:

360.753.7869 or 360.753.7866

WASHINGTON D.C.

In writing:

Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Washington, DC 20002

By phone:

202.727.6436

WEST VIRGINIA

In writing:

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301

By phone:

304.558.2101

WISCONSIN

In writing:

State of Wisconsin
Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366

By phone:

608.266.1996

WYOMING

In writing:

Wyoming Department of Education
122 W. 25th St., Suite E200
Cheyenne, WY 82002

By phone:

307.777.7675

AMERICAN SAMOA

In writing:

Office of Protection and Advocacy
Attn: Dr. Peter Tinitali
Executive Office Building
Pago Pago, American Samoa 96799

By phone:

684.699.2441

GUAM

In writing:

Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910

By phone:

671.475.3324

NORTHERN MARIANA ISLANDS

In writing:

State Higher Education Agency, Northern Marianas College
POB 501250
Saipan MP 96950-1250

Northern Mariana Islands Alternate Contact:

In writing:

Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill,
Caller Box 10007, Saipan, MP 96950

By phone:

670.234.5498

U.S. VIRGIN ISLANDS

In writing:

Government of the U.S. Virgin Islands
Department of Licensing and Consumer Affairs
Golden Rock Shopping Center,
3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820

By phone:

340.713.2754